Redefining the Property Experience with Almost 20 Years of Award-Winning Care and Expertise

Victoria Pinkerton recently took over the management of an apartment block in Bangor, of which I am a Director. Victoria herself is dealing with the transfer from the other Agent, and I cannot speak highly enough of the service we are receiving. She is energetic and robust in her approach to ensuring we are getting value for money from all our contractors, and indeed, in her first week, the insurance cost was reduced by £1000. The transition has not been smooth, but she has persisted in overcoming obstacles, and I am grateful for her tenacity. The ethos of the firm seems to me to place an equal emphasis on friendliness and professionalism, and every encounter I have had with other members of staff has borne this out. I am totally impressed with every aspect of Victoria Pinkerton and feel that making this change will have a positive effect on the overall position of the Apartment block going forward. Definitely 5 stars

What a great experience from Victoria and the team at Victoria Pinkerton, a breath of fresh air in what can be a challenging time for all involved. Highly recommended.

We purchased a property from Victoria Pinkerton and found them very professional, helpful and approachable. As we were so impressed, we used them to rent out a property, and they found us great tenants. I would certainly recommend them and would use them again.

My experience with Victoria Pinkerton has been 100% +++. In particular, Christina Gass demonstrated their total commitment to our property sale, attention to detail, giving very helpful advice, including their marketing expertise, finding suitable buyers, contract document chase, liaison with our conveyancing solicitor all the way to successful completion. When I had questions urgently needing answered, they were always on hand to provide answers. There was no forwarding to "a message service", or endless waiting, they were always contactable, and provided well-thought-out answers. "Selling can be a frustrating ordeal" That is why it is essential you have the involvement of only true professionals on your side.

Outstanding service from beginning to end. We would highly recommend Victoria Pinkerton and could not have asked for better when purchasing our new home. From the first point of contact via the phone, I instantly felt at ease. During the early stages of the searching process, we met the team in person and we instantly knew that this was the right estate agent for us. From the get-go, their expertise and professionalism were evident, as well as during the purchasing process. Alongside this, they are so friendly, supportive, and caring. Any concerns that we had were addressed promptly, and we really appreciated this, putting our minds at ease and providing the reassurances we needed. Excellent communication from everyone in the team. A person-centred approach and exceptional overall service which is testament to why they are rated so highly. Top-notch! Thank-you so much again to everyone that helped us along the way. An amazing team!

From initial contact at the valuation, we couldn't be happier with the service we received from the team at Victoria Pinkerton. Their marketing style and presence appealed to us, and we hoped it would do the same for potential buyers! We were able to sell in under two weeks, and Christina and Sandra provided great contact and, most importantly, reassurance to us as first-time sellers! Thanks, of course, to the lovely Aimee, who was always on hand to link us with whatever was needed.

They fell in love with our house the minute they saw it - knew it was one of a kinda and needed special treatment! Couldn’t have asked for better service - even when there were bumps in the road. Victoria Pinkerton worked tirelessly to finally get there! The whole team kept us informed at all stages - loved the online property file to keep track of all movements. Very well done

I've had the pleasure of working with Mark from Victoria Pinkerton for over five years now, and I can confidently say that he never fails to impress. Mark's professionalism and attention to detail are truly commendable. As a Director of a residents management company, I rely on Mark to keep me informed about expenditure and scheduled works, and he always delivers with thorough and timely responses. What sets Mark apart is his dedication to maintaining consistent communication, even when my interactions with Victoria Pinkerton extend beyond property management. Despite not being part of the sales team, Mark has been incredibly supportive during the sale of three properties. It's evident that he takes personal ownership of his clients' experiences, ensuring a seamless transition and demonstrating a level of care that goes above and beyond. I'm grateful to have Mark as my point of contact at Victoria Pinkerton, and his unwavering commitment to excellence has made every interaction a positive one. He truly embodies the values of professionalism and exceptional customer service.

Megan's exceptional attention to detail and unwavering dedication have truly set her apart in managing my property. From the initial let to the mid-term inspections and the meticulous move-out report, Megan has consistently gone above and beyond to safeguard my interests as a landlord. In a particularly challenging situation involving a dispute over the deposit at the end of a tenancy, Megan's expertise and thoroughness shone through. Her meticulous documentation and evidence collection were instrumental in securing a favourable outcome. The adjudicator's ruling in my favour, citing the exceptional quality of the evidence supplied, is a testament to Megan's outstanding professionalism. Megan's exceptional eye for detail and commitment to protecting my interests make her an invaluable asset. I have complete confidence in her abilities, and I am truly grateful for her exceptional service. Megan is a true professional, and I feel fortunate to have her managing my property.

It has taken us 14 months and 56 houses to finally find our forever home. During those months, we had been in contact with many estate agents asking " what is coming on?", and making viewing appointments daily. I began to know the staff inside out from each estate agent, and most knew me as soon as I only gave my first name. Victoria Pinkerton are an excellent Team. Aimee and Nikki always went that extra mile, and nothing was ever too much trouble. Aimee even went out of her way to contact me regarding houses that were listed with other estate agents, just in case I missed " the special one". The Pinkertons Team were very enthusiastic and always on hand anytime you needed them. They were polite, friendly, helpful, professional, and most of all, took the time to help us with any queries we had. I would highly recommend Victoria Pinkerton.

First class. Excellent customer service. Very attentive, even though I was buying from Victoria Pinkerton. Sandra and Aimee were so approachable and easy to chat too when I had a query. If I ever move again, I will definitely select Victoria Pinkerton to sell my property, and it would hopefully be through Victoria Pinkerton that I would buy from.

First of all, we would like to say a big thank you to all the staff at Victoria Pinkerton for handling the sale of our late mother's home (our dear family home). From meeting them at the initial valuation, we knew we’d picked the right agent to sell for us. The brochure was superb, with a selection of good-quality photos. Sandra and Christina were in contact continually, updating and reassuring and worked tirelessly to sell our home. They were empathic, friendly and very professional. Aimee was so pleasant and helpful, providing guidance every step of the way. Everyone we spoke to was absolutely lovely. We would highly recommend using Victoria Pinkerton as an agent. They will not disappoint. Thank you again

We were very impressed with the service provided by Victoria Pikerton when buying our house. Anyone I dealt with, especially Sandra, was extremely efficient and professional, and nothing was too much bother. We would definitely recommend Pinkertons.

I have bought and sold property in Northern Ireland, Scotland and England over the past 35 years and never before have I encountered such an outstanding level of service and professionalism as we received from the team at Victoria Pinkerton. I dealt with the rental team for 15 years and recently the Sales team, who have just completed the sale of our property at Pinehill Road, Bangor. To use the words 'First Class' is inadequate; this is an office full of totally professional and caring people. Top Marks. Special mention to Colin Dill and Sandra Russell. Well done to all, would gladly recommend this team of professionals to anyone looking for a 'TOP CLASS' Estate Agent.

We recently sold our home with Victoria Pinkerton and couldn't recommend them enough; from the initial valuation to completion was flawless. I can’t finish off without giving Sandra a special mention, from the start she helped us at every turn and even went as far as showing us how to use the app on my phone to map the progress of our sale, and with constant updates on the phone, we were kept very well informed.

Thank you so much Victoria Pinkerton for the amazing service from start to finish with the completion of our property! In particular, I want to thank Nikki for her hard work, determination and commitment. You do so much behind the scenes, and it is clear you care and are passionate about your clients, always very reassuring. I do not wish to move again 😆 but would definitely have you sell our property in the future and recommend you to family and friends. Thanks so much.

We started our search in February for our new home, and our entire experience with Victoria Pinkerton has been most satisfactory. We were kept well informed, the dashboard was very useful and updated along the way as required. All staff, especially Nikki, treated us with courtesy and consideration along the way. A very professional team that made a stressful journey easier.

I just wanted to take a moment to express my sincere appreciation for Ciara. Ciara has been an absolute gem in managing my property portfolio. Her professionalism, dedication, and attention to detail have truly set her apart. From finding reliable tenants to ensuring seamless communication throughout the entire process, Ciara has consistently gone above and beyond to exceed my expectations. What truly stands out is Ciara's genuine care and commitment to looking after my properties as if they were her own. Her proactive approach and problem-solving skills have made the entire experience stress-free and enjoyable. I feel confident and assured knowing that Ciara is taking care of my investments. In summary, Ciara is an exceptional asset to your team, and I couldn't be more grateful for her outstanding service.

Rachelle was extremely helpful and friendly. She explained everything and helped me understand what goes into getting your first home. Rachelle also worked around my working hours as I have a long working day and can't get out of work for meetings. I would 100% go back to her for more help in the future.

Rachelle not only helped us get our mortgage but also supported us through what turned out to be a long difficult process. Her optimism and positive approach was amazing and much needed. She is great at her job, and we would highly recommend using her. Thank you Rachelle!