When Something Isn't Quite Right

We always want your experience with Victoria Pinkerton to be a positive one. But if something hasn't gone to plan, we'd like to hear about it so we can put things right.

We treat every concern seriously and aim to resolve issues quickly, fairly and with care.

Our Process

How to Let Us Know

If you're unhappy with any part of our service, please get in touch.
You can speak to us:
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By phone
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In writing (by post or email)
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Or just call in and chat to one of the team

Email: complaints@victoriapinkerton.co.uk
Phone: 028 9147 9393
Post: 125 Main Street, Bangor
Co. Down, BT20 4AE

We'll always try to sort things out straight away. If we can't do that immediately, your concern will be passed to a senior team member for a closer look.

What Happens Next

Once we've received your complaint:

We'll acknowledge it in writing within 3 working days
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We'll investigate thoroughly and fairly, speaking to any team members involved
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Within 15 working days, we'll respond with our findings and any steps we're taking to resolve the matter

If for any reason we need more time, we'll let you know and keep you informed throughout.

Complaints are always handled confidentially and with the aim of reaching a resolution that feels fair to you.

If You're Still Not Happy

If you're not satisfied with our response, please let us know. We'll pass your complaint to a senior member of the team who hasn't been involved so far, to review everything afresh.

We'll aim to respond again within 15 working days. If we need longer, we'll explain why and keep you updated.

Once you've received our final response, you can take things further with our Property Redress Scheme:

Property Redress Scheme
Limelight, 1st Floor, Studio 3
Elstree Way, Borehamwood
Hertfordshire, WD6 1JH

0333 321 9418
info@propertyredress.co.uk
propertyredress.co.uk

We're Members of Propertymark

As Propertymark members, we follow strict rules and professional standards. If you believe we've breached these, you can contact Propertymark directly:

01926 496791
compliance@propertymark.co.uk
propertymark.co.uk

Note:
You'll need to contact the Ombudsman within 6 months
of receiving our final written response.

Real reviews, from real people, just like you.

Karen McCrea
North Down Office
It has taken us 14 months and 56 houses to finally find our forever home. During those months, we had been in contact with many estate agents asking " what... Read More
Karen McCrea
North Down Office
It has taken us 14 months and 56 houses to finally find our forever home. During those months, we had been in contact with many estate agents asking " what is coming on?", and making viewing appointments daily. I began to know the staff inside out from each estate agent, and most knew me as soon as I only gave my first name. Victoria Pinkerton are an excellent Team. Aimee and Nikki always went that extra mile, and nothing was ever too much trouble. Aimee even went out of her way to contact me regarding houses that were listed with other estate agents, just in case I missed " the special one". The Pinkertons Team were very enthusiastic and always on hand anytime you needed them. They were polite, friendly, helpful, professional, and most of all, took the time to help us with any queries we had. I would highly recommend Victoria Pinkerton.
Damien McGloin
North Down Office
I had an excellent experience with Victoria Pinkerton. The staff were kind and courteous throughout my house purchase. The process was really smooth, and I... Read More
Damien McGloin
North Down Office
I had an excellent experience with Victoria Pinkerton. The staff were kind and courteous throughout my house purchase. The process was really smooth, and I felt they always tried their best to keep me informed. I'd definitely recommend this agency and would use them in the future myself as well.
Kerry McCall
North Down Office
Recently purchased a house through this estate agent and I could not be happier. They are professional and caring. They keep in brilliant contact and answer... Read More
Kerry McCall
North Down Office
Recently purchased a house through this estate agent and I could not be happier. They are professional and caring. They keep in brilliant contact and answer every enquiry. Thank you team
Kiera Noble
North Down Office
We were extremely pleased with the service that Victoria Pinkerton provided, with regards to the sale of our late parents’ home at Henderson Avenue, Bangor.... Read More
Kiera Noble
North Down Office
We were extremely pleased with the service that Victoria Pinkerton provided, with regards to the sale of our late parents’ home at Henderson Avenue, Bangor. This was a difficult, emotional and stressful time for the family, and the staff at Victoria Pinkerton went above and beyond in delivering our requests. This was our family home for 54 years, and Victoria Pinkerton was so empathetic in their approach throughout every stage of the sales process. This company understood the housing market in the area and answered all our questions in a way that was clear and easy to understand. The advice that they provided was delivered in a very professional and friendly way. I have no hesitation in recommending Victoria Pinkerton to any person who is thinking of selling their property.
Lee Stevenson
North Down Office
We recently sold our home with Victoria Pinkerton and couldn't recommend them enough; from the initial valuation to completion was flawless. I can’t finish... Read More
Lee Stevenson
North Down Office
We recently sold our home with Victoria Pinkerton and couldn't recommend them enough; from the initial valuation to completion was flawless. I can’t finish off without giving Sandra a special mention, from the start she helped us at every turn and even went as far as showing us how to use the app on my phone to map the progress of our sale, and with constant updates on the phone, we were kept very well informed.
Rosanna McIver
North Down Office
I highly recommend Victoria Pinkerton for their exceptional service. Their expertise and dedication made the entire process smooth. From property search to... Read More
Rosanna McIver
North Down Office
I highly recommend Victoria Pinkerton for their exceptional service. Their expertise and dedication made the entire process smooth. From property search to closing, they demonstrated professionalism, timely communication, and attention to detail. They've been consistently responsive to any concerns, maintaining the property well. The leasing process was straightforward, and their friendly approach creates a positive living experience. I appreciate their commitment to tenant satisfaction.
T
Thomas Murdock
North Down Office
I have bought and sold property in Northern Ireland, Scotland and England over the past 35 years and never before have I encountered such an outstanding level... Read More
Thomas Murdock
North Down Office
I have bought and sold property in Northern Ireland, Scotland and England over the past 35 years and never before have I encountered such an outstanding level of service and professionalism as we received from the team at Victoria Pinkerton. I dealt with the rental team for 15 years and recently the Sales team, who have just completed the sale of our property at Pinehill Road, Bangor. To use the words 'First Class' is inadequate; this is an office full of totally professional and caring people. Top Marks. Special mention to Colin Dill and Sandra Russell. Well done to all, would gladly recommend this team of professionals to anyone looking for a 'TOP CLASS' Estate Agent.
Gillian Fitzgerald
North Down Office
First of all, we would like to say a big thank you to all the staff at Victoria Pinkerton for handling the sale of our late mother's home (our dear family... Read More
Gillian Fitzgerald
North Down Office
First of all, we would like to say a big thank you to all the staff at Victoria Pinkerton for handling the sale of our late mother's home (our dear family home). From meeting them at the initial valuation, we knew we’d picked the right agent to sell for us. The brochure was superb, with a selection of good-quality photos. Sandra and Christina were in contact continually, updating and reassuring and worked tirelessly to sell our home. They were empathic, friendly and very professional. Aimee was so pleasant and helpful, providing guidance every step of the way. Everyone we spoke to was absolutely lovely. We would highly recommend using Victoria Pinkerton as an agent. They will not disappoint. Thank you again
J
John McBlain
North Down Office
Excellent service from start to finish! We were kept well informed during a complicated sales process (long chain) and relied on the team’s excellent advice... Read More
John McBlain
North Down Office
Excellent service from start to finish! We were kept well informed during a complicated sales process (long chain) and relied on the team’s excellent advice throughout. The whole team went the extra mile and I would not hesitate to recommend them.
A
Annie Swan
North Down Office
They fell in love with our house the minute they saw it - knew it was one of a kinda and needed special treatment! Couldn’t have asked for better service -... Read More
Annie Swan
North Down Office
They fell in love with our house the minute they saw it - knew it was one of a kinda and needed special treatment! Couldn’t have asked for better service - even when there were bumps in the road. Victoria Pinkerton worked tirelessly to finally get there! The whole team kept us informed at all stages - loved the online property file to keep track of all movements. Very well done
Victoria Pinkerton Google Reviews
Reviews 4.8
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